Privacy Policy

If you do not consent to the collection and processing of your personal information as set out in this Privacy Policy, do not submit your quote request. Completing a submission confirms that you have read, understood, and consented to the processing of your personal information in terms of this Privacy Policy.

Who We Are

Click2Save (Pty) Ltd is the "Responsible Party" for the personal information described in this policy, as that term is defined under South Africa's Protection of Personal Information Act, 2013 (POPIA).

Website: click2save.co.za

Information We Collect

We collect different types of information depending on how you interact with our services.

1. Personal Information You Provide to Us

When you submit an enquiry through our website, we may ask for the following:

Contact Information: Your first name, last name, cell phone number and email address (email is optional).

Enquiry Details: The type of insurance you'd like to insure — for example, car, home contents, buildings, business or life insurance.

2. Information Collected Automatically

When you interact with our website, we may automatically collect:

Usage Data: Your IP address, browser type, device type, pages viewed, and the date and time of your visit.

Cookies and Tracking Technologies: We use cookies and similar technologies to help our website function properly and to understand how visitors use our site. [Confirm which specific tools are in use — e.g. Google Analytics, Meta Pixel, Google Ads tracking — and list each one here.] You can control or disable cookies through your browser settings.

How We Use Your Information

We use the collected information to operate, enhance and provide you with the following:

Partner Matching: Connect you with an appropriate FSCA-licensed insurance partner based on what you've told us you'd like to insure.

Enquiry Handling: Pass your enquiry details to that insurance partner so they can contact you directly.

Website Operation: Operate, maintain and improve our website and services.

Support: Respond to questions you send us directly.

Legal Compliance: Comply with our legal and regulatory obligations.

We do not use your information to give you financial advice, and we do not make underwriting or pricing decisions — those are handled entirely by our insurance partners.

Email & SMS Marketing

Upon submission of any form on a Click2Save website, you may receive an email and/or SMS confirming receipt of your quote request (including, where applicable, the name of the insurance partner matched to your enquiry).

Occasionally, we may also send you offers by email or SMS if you have submitted a form and agreed to this Privacy Policy and our Terms and Conditions when doing so.

Opting out of email marketing: You may opt out of email marketing communications at any time by emailing us at click2save@referraltrail.com.

Opting out of SMS marketing: You may opt out of SMS marketing communications at any time by replying "STOP" or "Delete" to any SMS you receive.

Who We Share Your Information With

We share your enquiry details only with the specific FSCA-licensed insurance partner relevant to what you asked about — for example, if you enquire about car insurance, only the partner handling car insurance enquiries receives your details.

We do not sell your personal information, and we do not share it with any other third party beyond what's needed to connect you with that insurance partner, except:

Service Providers: Providers who help us run our website, such as hosting or security providers, under agreements that require them to protect your information.

Legal Requirements: Where required by law, regulation, or a valid legal process.

Protection of Rights: To protect the rights, property or safety of Click2Save, our users, or others.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for — generally, for the period needed to connect you with an insurance partner and for a reasonable period afterward in case of a query or dispute, or as required by law. [Confirm specific retention period, e.g. "up to X months/years from your last enquiry."]

Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed that your personal information is being collected
• Access the personal information we hold about you
• Request that we correct or update inaccurate, incomplete or outdated information
• Request that we delete personal information we no longer have authority to hold
• Object to the processing of your personal information
• Withdraw any consent you previously gave, at any time
• Lodge a complaint with us, or with the Information Regulator

To exercise any of these rights, contact us using the details below.

Contact Us / Information Officer

If you have questions about this Privacy Policy or how we handle your personal information, or if you'd like to exercise any of your rights under POPIA, please contact our Information Officer:

Name: MN Maharaj
Email: click2save@referraltrail.com

Complaints to the Information Regulator

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint directly with South Africa's Information Regulator:

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za

To send a request regarding your personal information and how we process it, or to access Click2Save's Promotion of Access to Information Act (PAIA) manual and POPIA manual, please email click2save@referraltrail.com.

Children's Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children, and our website is not directed at children under the age of 18.

Third-Party Links

Our website may contain links to third-party websites, including the websites of our insurance partners. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.